Skip to main content

FAQ's

Frequently Asked Questions

Location and Directions:

    Latitude:      41.49421445

    Longitude:     -73.224037892219

The hotel is located amid beautiful Connecticut countryside two miles off Exit 15 of I-84, between Danbury and Waterbury, and about 90 minutes from New York City and 120 minutes from Boston.

What are Check-In and Check-out Times? Check-in at 4pm. Check-out at 11am.  Guests arriving early can store your luggage and enjoy the hotel facilities until the room is ready.  Late check-outs may be available for a fee. 

Is there a Loyalty Program? The Heritage Hotel, Golf, Spa & Conference Center is a BW Premier Hotel and as such all guests paying qualifying rates can earn BW Rewards, which can then be redeemed for future stays at the Heritage Hotel, Golf, Spa & Conference Center or any Best Western hotel. 

Is Internet available? High speed wireless Internet access is available in rooms and throughout the hotel free of charge. 

Is there an ATM on the property?  Yes, the hotel has an ATM in the lobby area past the Tavern, outside of RSVP shop. Most banks also have ATMs at nearby branches.

Is parking free?  Yes, self-parking is free.  Upon arrival at the hotel there is short term parking for easy check-in. There is no valet parking.  

What about Electric Automobile Charging Stations?  There are two automobile charging stations at the hotel – one for Tesla and one for other vehicles – that are provided on a complimentary basis to hotel guests. 

What is the Pet Policy?  The hotel welcomes domestic pets (up to 2 pets weighing less than 80 lb. only) and incur a fee of $30/pet per day.  Service dogs are exempt from this policy and fee. 

How Accessible is the Hotel for Disabled Guests? The hotel is accessible for physically disabled guests with seven sleeping rooms and bathrooms equipped for wheelchairs.  Each also has a strobe light emergency warning system for the hearing impaired.  Public areas including swimming pools and the athletic club meeting rooms are accessible.  There are six parking spots dedicated for the physically handicapped. 

Is the hotel Gay Friendly?  As a hospitality-based and responsibly diverse business the Heritage Hotel, Golf, Spa & Conference Center welcomes all LGTBQ guests to fully enjoy all its services, facilities and amenities. 

Are Refrigerators and Microwaves in the Rooms?  Mini-refrigerators, microwave ovens, rollaways (fee), cribs are available upon request (subject to availability). 

What does the Resort Fee Cover? The mandatory Resort fee of $7 + tax  ($7.44) per room per night applies.  Resort Fee covers access to health and fitness center, indoor and outdoor (seasonal) saltwater pools, coffee and newspaper in the lobby; 10% discount at the Pomperaug Country Club golf course and the Heritage Village Country Club, members of the Woodbury Antique Dealers, Another Farm Horseback Riding, the Heritage Café & Deli and the Heritage Barber Shop.  

What is the Hotel Tax? The current tax rate is 15% charged on the room rate (subject to change).  Food and beverages are charged the state sales tax of 6.35%. 

Is the Riverview Athletic Club available for guests? The 8,000 square foot world class Athletic Center features indoor and outdoor heated salt water swimming pools, hot tub, steam room, sauna, men’s and ladies’ locker rooms with showers, plus state-of-the-art strength and core and cardio equipment. – all available to hotel guests.  The professional staff offer fee-based programs and personal training, group exercise classes, yoga and aqua classes, high intensity training, Zumba, stretch and tone classes and a program personally developed by the Athletic Club Director and known as “Yoqua” (an aqua class that incorporates weights, high intensity and yoga).  There are pedal bikes for rentals and miles of hiking and biking trails immediately around the hotel.  

Is there dining off-site?  The Heritage Deli is open for breakfast and lunch from 6am-5pm.  The Southbury area boasts many casual, fine dining and ethnic restaurants nearby. 

What is the Hotel’s Meeting and Conference Space? With 21 meeting rooms totaling 28,000 square feet plus unique outdoor function areas the Hotel is one of three IACC Certified Hotels in Connecticut.  All meeting rooms offer natural lighting, state-of-the-art audio-visual equipment serviced by an in-house technician, teleconferencing, solid walls for noise suppression, hard surface conference tables and ergonomic chairs.   

Is the Hotel a good venue for Weddings and Social Events? The hotel’s Stone Garden and Vineyard are popular wedding venues while Timbers can accommodate up to 200 guests for the reception.  More intimate rooms are also available which is why the hotel will host more than 80 weddings each year plus countless reunions, social gatherings and events. 

Tell me about Golf at the Hotel?   Guests enjoy golf at its two courses – the Pomperaug Golf Club with its 9 hole, USGA-rated, par 36 course and putting green, and the Heritage Village Country Club, with 18 holes over 6,241 yards  - par 72 - of scenic golf.  This course has hosted three LPGA tournaments and numerous Connecticut State Golf Association tournaments. 

Are there Children’s Programs?   Seasonally (May-September) the hotel offers supervised day and nighttime activities for children aged 5-12.  These include crafts during the day and “Kids Night Out” movies in the evenings.  Modest fees apply. 

What are the Reservations Policies? At least one registering guest must be 21 years or older. Maximum room occupancy is 4 persons. Maximum of one rollaway (fee) per room.  Cribs are available upon request at no charge. Cancellations received less than 48 hours before arrival date and No-Shows will be charged 1 night room and tax. Early check-out will be charged the minimum cancellation fee of 1 night room & tax. 

Where can I Follow the Hotel on Social Media?

Facebook:    Hotel     - @HeritageSouthbury

                      Spa     - @TheSpaAtTheHeritageHotel

                      Athletic Club - @RiverwalkAthleticClubSouthbury                           

                      Tavern - @TavernAtTheHeritageHotel

Instagram:    Hotel     - HeritageSouthbury

                       Spa     - TheSpaAtTheHeritageHotel         

                       Athletic Club - RiverwalkSouthburyCT        

                       Tavern     - TheTavern_HeritageHotel

Pinterest:       Hotel     - HeritageSouthbury

Twitter:           Hotel     - @HeritageSthby

LinkedIn:        Hotel     - linkedin.com/company/the-heritage-hotel 

Back to top